Article Which elements matter most on a Web shopping page? Mina Miljkovic, Mirna Djuric, Olivier Tilleuil | July 1, 2018
Article By the Numbers: Using quantitative lenses to view Web site user activity Tim Rotolo | May 1, 2015
Article Measuring and improving Web site design - case histories and insights Scott Young | July 1, 1998
Article Web-based observational research helps fine-tune e-shopping tool Jeffrey Robbins | July 1, 2000
Article Tele-Internet focus groups: an alternative to traditional focus groups Karla Buhsmer | January 1, 2000
Article Eye-tracking helps fine-tune AT&T's customer service site Maritza DiSciullo, Sandra Marshall, Tim Drapeau | July 1, 2001
Article Research for Mexican e-com site shows impact of cultural factors J.P. Theberge | July 1, 2001
Article Insurance company combines methods for Web site usability research Kenneth Yang, Nancy Bristow | July 1, 2004