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Video What'cha Drinkin'? an interview with Mark Michelson, executive director of CX Talks | May 10, 2023
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Article The Net Promoter Score: What it is, why it's controversial and its alternatives | May 9, 2023
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Article Predictive analytics: Its benefits and the role it plays in customer intelligence | April 25, 2023
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Video What'cha Drinkin'? an interview with Cathy Wray, Director of Client Lab, MassMutual | March 8, 2023
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